Communication
Order comments
Internal notes for colleagues and messages to the customer that reach them by e‑mail.
For every order you issue an invoice, a shipment and a credit memo from the same screen. When goods are missing, in parts if you like. And the order status changes by itself based on what’s already done.
Magento doesn’t work with one document per order. An order has invoices, shipments and credit memos, and each of them can cover just part of it.
You don’t have to switch statuses by hand. After the first invoice or shipment, the order is processing. When everything is invoiced and shipped, it’s complete. A credit memo for the full amount closes it.
Custom statuses, such as “Waiting for stock”, you assign to individual processing stages.
The customer can cancel an order that hasn’t shipped yet themselves, from their account.
When some goods are missing, you don’t have to wait. Ship what you have in stock and send the rest in a second shipment. In the same way you refund just one item, not the whole order.
For each shipment you enter a tracking number and print a packing slip.
For online payments you refund with a credit memo straight through the payment gateway, if the gateway supports it.
What store staff do every day, and where the admin saves them clicks.
An order overview with filtering, search, custom columns and saved views. Export to CSV or XML.
Bulk actions: print documents, change status or cancel several orders at once.
Orders by phone or e‑mail: you create them in the admin on the customer’s behalf, including a custom price and discount.
You edit a pending order, and repeat an earlier order with one click.
An invoice for the whole order or part of it, PDF printing, in bulk too.
Packing slips and tracking numbers for partial and full shipments.
A credit memo for the whole order or for selected items.
Own number sequences for orders, invoices and credit memos for each store.
The small things that decide whether orders get handled smoothly. All features →
Communication
Internal notes for colleagues and messages to the customer that reach them by e‑mail.
Documents
Company ID and commercial register entry you set in one place, as the Czech Civil Code requires. A custom Deedhold module.
In preparation
Statutory online withdrawal from the contract from every page, with a confirmation to the customer and a queue of requests in the admin.