Legislation 5 min read
The harmonized notice and the GARAN label: what online stores must show about guarantees from September 27, 2026
From September 27, 2026, a uniform notice on the statutory guarantee and the GARAN label for the manufacturer’s guarantee of durability apply across the EU. What this means for online stores and what to do right now.
From September 27, 2026, online stores across the EU must inform customers about guarantees in the same way. Every store shows a uniform notice on the statutory guarantee, and products for which the manufacturer gives a longer guarantee get the GARAN label.[1][2]
Summary
- Every online store needs the notice on the statutory guarantee, both on the website and in the order confirmation e‑mail.[5][3]
- The GARAN label belongs only to products for which the manufacturer gives a free commercial guarantee of durability longer than two years.[6]
- Neither the notice nor the label may be graphically altered.[5]
- The Czech amendment that transposes the rules into Czech law has not been passed yet.[7]
Status as of October 1, 2026, not legal advice.
Where this comes from
The rules come from European Directive 2024/825, which amends the Consumer Rights Directive. Member states had to transpose it into national law by March 27, 2026 and apply it from September 27, 2026.[1] What exactly the notice and the label look like is set by Commission Implementing Regulation 2025/1960.[2] The EU wants customers to get the same clear information about their rights wherever they shop in the Union.[1]
How the notice and the label differ
| Notice | GARAN label | |
|---|---|---|
| What it tells the customer | By law they have at least 2 years of guarantee and the right to repair, replacement or a price reduction[1][2] | The manufacturer guarantees the product will last a given number of years[5] |
| Who must have it | Everyone who sells consumer goods[5] | Only products for which the manufacturer gives a free guarantee on the whole product longer than 2 years[6] |
| Where in the online store | Once for the whole store and in the confirmation e‑mail[3] | Next to the product, in the checkout and in the confirmation e‑mail[3] |
| What you fill in | Nothing, the text is fixed[5] | Number of years, brand and model (provided by the manufacturer)[5] |
In the Czech Republic, the statutory guarantee corresponds to the rights arising from defective performance: two years from receipt, and during the first year the customer does not have to prove that the defect was already present when the goods were received.[8][6]
Where to put the notice
- Once for the whole store is enough; you do not have to add it to individual products.[3][5]
- On the website it should be clearly visible as a general reminder. As an example, the Commission gives a short link, such as “Your legal guarantee rights”, in the header, in the product listing or in the checkout. A click or mouse‑over opens the full notice.[3] It is practical to put the link in the footer too, so it is on every page.
- Also attach the notice to the e‑mail confirming the order.[3]
- On the website, always show it in the color version (RGB) and large enough to read without zooming. The black‑and‑white version is only for brick‑and‑mortar stores.[6][3]
- Next to the notice there must also be a clickable link to the same page the QR code leads to. For Czech, it is europa.eu/youreurope/záruky_cs.[3]
Where to put the GARAN label
- On the product page, so the customer sees it before buying. It can be right on the photo, as a separate image in the gallery, in the description or as a smaller nested label.[3]
- If the label is inside the photo, the photo must open in a larger, zoomable view so the label stays legible.[3]
- Next to the label, add a clickable link to the same page as the QR code: europa.eu/youreurope/commercial-guarantee-durability. It is a different address than the one for the notice.[3]
- Show it again in the checkout, right before the order is placed, and in the confirmation e‑mail.[3]
- The nested label is a small color version. On the first click, mouse‑over or tap on mobile, it must show the full label.[3]
- The manufacturer provides the number of years and the model; you do not have to look them up yourself. But agree with your suppliers to send them straight with the product data.[3]
- The fields on the label are filled in using the Inter typeface.[3] If the manufacturer sends you a label that is already filled in, use that one.
Common mistakes
- Do not alter the graphics in any way: colors, typeface, spacing or the QR code. Do not crop or distort anything, and do not add your own text or icons. Use the official files.[8][5]
- On the website, the QR code must be accompanied by a clickable link to the same page.[3]
- State the number of years as a whole number or with a half (such as 4.5); other decimals are not allowed.[3]
- GARAN belongs only to the manufacturer’s guarantee of durability, not to an extended warranty from the online store or to other commercial guarantees.[3]
- You may use the label in banners and ads, but only for a product that really has the guarantee. A banner with several products must not give the impression that all of them have it.[3]
The situation in the Czech Republic
The amendment to the Czech Consumer Protection Act (parliamentary print 53) has passed its first and second readings, but as of October 1, 2026 the Chamber of Deputies has not passed it and it has not been published in the Collection of Laws.[7] The Czech Republic therefore missed the March 27, 2026 deadline for transposing the directive.[1][7] The Ministry of Industry and Trade nevertheless expects the rules to take effect from September 27, 2026.[6] What the penalties will be is not yet clear, so it is worth following the legislative process.
What to do now
- Download the official graphics from the European Commission website. They are available in all EU languages and in PDF, PNG, JPG and SVG formats.[4] It is faster with our free generator, where you download the notice and fill in the GARAN label.
- Add the notice to the website (in the header or checkout) and to the confirmation e‑mail.[3]
- Ask your suppliers to send you the details of the guarantee of durability.[3]
- For products with this guarantee, add the label to the product page, the checkout and the e‑mail.[3]
- Check the link next to the QR code and how the label looks on mobile.[3]
- Review your terms and conditions and your complaints policy so they match the notice (2 years, reversed burden of proof in the first year).[6]
- Do you also have a brick‑and‑mortar store? Display the notice there in at least A4 size.[5]
You will find details and examples in the Commission’s practical guidelines.[3]
And on Deedhold?
The Deedhold platform supports both the notice and the GARAN label with no extra development. Once the Czech amendment passes, we will roll out any changes as part of regular maintenance. How Deedhold works
Sources
- Directive (EU) 2024/825 of the European Parliament and of the Council of 28 February 2024 (OJ L, 6 March 2024), Czech text, Esipa.cz: https://esipa.cz/sbirka/sbsrv.dll/sb?DR=SB&CP=32024L0825 (accessed September 24, 2026)
- Commission Implementing Regulation (EU) 2025/1960 of 25 September 2025, Czech text, Esipa.cz: https://esipa.cz/sbirka/sbsrv.dll/sb?DR=SB&CP=32025R1960 (accessed September 24, 2026)
- Practical guidelines for sellers and producers on the EU harmonised notice on the legal guarantee of conformity and on the EU harmonised label for the commercial guarantee of durability, European Commission (DG JUST), April 2026, PDF: commission.europa.eu (accessed September 25, 2026)
- Practical guidelines and High Resolution Vector files of the EU notice and label on product guarantees, European Commission: commission.europa.eu (accessed September 24, 2026)
- The EU legal guarantee notice and GARAN label: what a business needs to know, Your Europe (European Union): europa.eu/youreurope (accessed September 24, 2026)
- Harmonizované informace o zárukách (štítek, oznámení) - aktualizace [Harmonized information on guarantees (label, notice) - update], Ministry of Industry and Trade of the Czech Republic: mpo.gov.cz (accessed September 24, 2026)
- Sněmovní tisk 53, Novela z. o ochraně spotřebitele - EU [Parliamentary print 53, amendment to the Consumer Protection Act - EU], legislative history, Chamber of Deputies of the Parliament of the Czech Republic: https://www.psp.cz/sqw/historie.sqw?o=10&t=53 (accessed October 1, 2026)
- Eva Regnerová: Harmonizované štítky a harmonizovaná oznámení: EU upravuje nejen co musíte zákazníkům říkat, ale i jak [Harmonized labels and harmonized notices: the EU regulates not only what you must tell customers, but also how], eLegal: elegal.cz (accessed September 24, 2026)